Frequently Asked Questions for Distance Learners
If you have a question that isn’t covered here, please contact the Central Campus Circulation Desk at 575-527-7555, the East Mesa Circulation Desk at 575-527-7260, or send an email to dacclib@nmsu.edu.
- Connecting from off-campus
- Database Password
- Ebooks
- How to obtain materials?
- Using the Roadruuner Portal
- Virtual Private Network (VPN)
- What books do I have checked out?
- What can be requested from the DACC Libraries?
- What does the DACC Library charge for overdue, recalled, and lost books?
- Who may request materials?
Connecting from off-campus
Off-campus access is available to all DACC students, faculty and staff for a wide variety of electronic resources. Several information options are available with Internet access. Users may call one of our circulation desks for passwords for individual databases, connect to articles and e-books with federated search via the Roadrunner Portal, or download the VPN utility to their personal computer.
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Database Passwords
Several of our databases (a complete list is available at dacc.nmsu.edu/library/find/articles.shtmses.htm) have passwords that will grant you access when you are off-campus. Please contact one of our Library circulation desks at 575-527-7555 or 575-528-7260 to request this information.
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Ebooks
The DACC Library provides four ebook collections for your use. Please contact us for individual passwords to search the ABC-CLIO Research Library and the Gale Virtual Reference Library. Our Spanish offering, La Nueva Enciclopedia (CUMBRE), does not need a password.
Our NetLibrary collection offers over 30,000 ebook and downloadable audiobook options. Each user creates their own username and password. The system authenticates you as a DACC user when you set up an account while on-campus. If you cannot visit campus, just call us and we’ll set up your account for you.
If you have a question that isn’t covered here, please contact the Central Campus Circulation Desk at 575-527-7555, the East Mesa Circulation Desk at 575-527-7260, or send an email to dacclib@nmsu.edu.
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How to obtain materials?
Options for requesting materials include contacting the local library in your community and requesting items via Interlibrary Loan or by using the appropriate forms listed below.Requesting Books or AV Materials
Requesting Articles
Note: Only items from DACC or East Mesa available for mailing at this time.
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Using the Roadruuner Portal
From the Library homepage, click the phrase Find All Library Resources or the roadrunner icon to enter the Roadrunner Portal to search databases, our catalog and web search engines.The system will ask for a user name and password. Enter your last name for your user name and your Banner ID number for a password and click Log-in. If your personal information is not working, you may also use a generic login of “new” for the last name and “mexico” for the password.
You may choose between Basic and Advanced Search options. Basic Search is the default mode and will search for your topic within seven pre-selected resources. Advanced Search allows you to select which resources (databases , web search engines or the catalog) you would like to use for your search.
The results screen presents 25 article links at a time. As you click on the result link, you will be taken to the individual database that the result is from. From this database screen, you can see whether you can link to full-text, to see the entirety of the information, or whether the information is just a citation (to request an article that is not available in full text please fill out the Requesting Articles form. Once you have linked to the database, you may do further searches as well.
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Virtual Private Network (VPN)
Downloading this utility allows remote users to access campus resources that are normally restricted from off-campus access. It does so by first requiring the user to logon and authenticate as a member of the College community, and then it flags the user’s network traffic so that campus resources think the traffic originated from the DACC Campus.
Download available at: http://ict.nmsu.edu/software/Essentials/
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What books do I have, checked out?
Go to the library catalog
Login by clicking on “User Information”
Enter Banner ID (The Banner Number is the 9-digit number that starts with an 8. It appears on the front of your student id card) and last name
You will then have access to patron record and be able to see blocks, fines or fees. And at this screen you may also renew your items if they are not long overdue or lost.
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What can be requested from the DACC Libraries?
Items located at the East Mesa and Doña Ana campus may be requested. Please refer to the online catalog for an item’s location and status. Reserve and Reference items cannot be requested.
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What does the DACC Library charge for overdue, recalled, and lost books?
If an item is not returned on time and the status changes to lost, check-out privileges will be revoked and a replacement fee will be charged for each item. Replacement costs will include a processing fee of $10 plus the replacement cost of the item (this is determined by the Collection Development Librarian). Out of print items will be priced according to their similar replacement.
Suspension of circulation privileges for the individual involved will continue until such time as the replacement charge has been resolved. A registration and transcript block will also be placed on student accounts.
The DACC Library does not charge any overdue fees. However, if a book is lost, a replacement fee and processing charge will be billed to the student.
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Who may request materials?
Students enrolled in DACC classes and that live outside of the Doña Ana County area may have materials mailed out for their usage.
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